In 2025, small and medium-sized businesses across the UK are reassessing their telecoms setup — and for good reason. From rising costs to inflexible contracts, many find themselves locked into services that no longer reflect how they actually work.
If that sounds familiar, you’re not alone. This blog explores the most common frustrations businesses face with telecoms providers, and how modern solutions — like those from Fidelis Plus — are helping companies simplify, streamline, and take back control.
Why So Many Businesses Are Rethinking Their Telecoms Setup
The pandemic redefined business communication. Hybrid working, cloud platforms, and mobile-first teams are now standard — but many telecoms setups haven’t caught up.
Instead, SMEs are often managing:
Outdated phone systems that don’t support remote work
Multiple providers for phones, broadband, and mobiles — with no integration
Unreliable service or slow support when problems arise
Contracts that prioritise the provider, not the business
At Fidelis Plus, we speak to business owners every day who feel let down by their current telecoms arrangements. Whether it’s a law firm juggling multiple numbers or a call centre dealing with dropped VoIP calls, the message is clear: the status quo isn’t good enough.
If any of the above sounds familiar, visit our Solutions page to see how we’re helping UK businesses rethink telecoms.
The Most Common Frustrations — and What to Do About Them
Let’s unpack the telecoms challenges we hear about most often:
We’re stuck in a long contract with poor support
Too many providers tie businesses into multi-year agreements — with inflexible terms and impersonal service. You may struggle to speak to the same person twice, and the support desk often feels like a black hole.
Our call quality is unreliable
Voice over IP (VoIP) should be clear and dependable — but not all systems are equal. Poor call quality often stems from inadequate broadband or mismatched infrastructure.
We use multiple providers and nothing connects properly
One supplier for broadband, another for mobiles, a third for VoIP. It’s inefficient — and when something goes wrong, no one takes responsibility.
The solution? Consolidation. A single provider who understands how all parts of your telecoms fit together — and who builds systems around how you work.
What a Good Telecoms Solution Should Actually Look Like
If your current setup isn’t working, it’s worth taking a step back. A modern telecoms solution should:
Work from anywhere – with mobile-ready VoIP and cloud features
Be fully managed – so you’re not chasing multiple vendors
Offer clear pricing – no hidden fees, and contracts that fit your scale
Scale as you grow – from 5 to 500+ users
Prioritise support – with real people who understand your business
At Fidelis Plus, we bring it all together:
Business VoIP Systems: Flexible, scalable cloud telephony
Business Broadband: High-speed, business-grade connectivity
Business Mobile: Cost-effective, multi-network business mobiles
IoT SIMs: Secure SIMs for business devices and smart tech
Each solution is designed to stand alone or integrate as part of a complete package — tailored to your needs.
Why UK SMEs Choose Fidelis Plus
We’ve built our reputation on one core belief: business telecoms should be simple, reliable, and fair.
That’s why we focus on:
Plain English – not telecoms jargon
Clear billing – no surprises or unexpected renewals
Dedicated support – speak to someone who actually knows your account
Solutions, not sales targets – we’ll never recommend something you don’t need
“We switched to Fidelis Plus after years of frustration with a national provider. The process was painless, the support team are excellent, and we’ve cut our telecom costs by 40%.”
— Operations Manager, Kent-based accountancy firm
We don’t just sell products — we design joined-up, problem-solving systems for real businesses.
Switching Providers Doesn’t Need to Be a Headache
One of the biggest concerns we hear is: “Is switching worth the hassle?”
The short answer: yes — and it doesn’t have to be stressful.
Our onboarding process includes:
Number porting, timed to avoid disruption
Broadband and VoIP install co-ordination
Working with your existing IT partners if needed
Full system testing and post-switch support
The goal is simple: you keep working, we handle the transition.
Next Steps: Talk to Someone Who’ll Actually Listen
If you’re tired of rigid contracts, slow support, or tech that doesn’t work how you do, it might be time to explore your options.
Fidelis Plus offers honest, practical advice — with no obligation and no pressure.
Visit our Solutions page to learn more!
Or get in touch for a free consultation with one of our telecoms specialists.
Designed for Business. Backed by Integrity.
