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Privacy Policy

Privacy Policy

Privacy Policy

Last Updated On: 28-Jul-2025
Effective Date: 28-Jul-2025

This Privacy Policy describes the policies of Fidelis Plus Ltd, 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom, email: [email protected], phone: 020 7661 7900, on the collection, use, and disclosure of your information when you use our website (https://www.fidelisplus.com). By accessing or using the Service, you are consenting to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please do not access or use the Service.

We may modify this Privacy Policy at any time without prior notice and will post the revised version on the Service. The revised Policy will become effective 180 days after it is posted. Continued use of the Service after that time constitutes your acceptance of the changes. Please review this page periodically.

  1. Information We Collect

    We collect and process the following personal information:

    • Name
    • Email
    • Mobile
    • Social Media Profile
    • Work Address

  2. How We Use Your Information

    We use your information for the following purposes:

    • Marketing / Promotional
    • Enforce Terms & Conditions
    • Support
    • Administration
    • Targeted advertising
    • Manage customer orders
    • Site protection
    • Dispute resolution

    If we wish to use your information for any other purpose, we will ask for your consent and only use it once consent is provided—unless required by law.

  3. How We Share Your Information

    We do not transfer your personal data to third parties without consent, except under limited circumstances:

    • Analytics
    • Data collection & processing

    Third parties are required to use the data only for the purpose it was shared and not retain it longer than necessary.

    We may also disclose your data to comply with legal obligations, enforce agreements, or respond to legal claims. In the event of a merger or acquisition, your information may be transferred to the new entity.

  4. Retention of Your Information

    We retain your information for 90 days to 2 years after account termination or as long as needed for the purposes outlined. Certain data may be kept longer for legal compliance, fraud prevention, or enforcement of rights. Anonymized or aggregated data may be stored indefinitely.

  5. Your Rights

    Depending on applicable law, you may have the right to access, rectify, erase, restrict, or object to processing of your data; request portability; withdraw consent; or lodge a complaint with a supervisory authority.

    To exercise these rights, contact us at [email protected]. We will respond in accordance with applicable law.

    You can opt out of direct marketing or profiling by writing to the same email.

    Note: if you do not provide required personal data or withdraw consent, you may not be able to access certain services.

  6. Cookies

    For details about how we use cookies and tracking technologies, please refer to our Cookie Policy.

  7. Security

    We implement reasonable security measures to prevent loss, misuse, or unauthorised access to your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

  8. Third-Party Links

    Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage you to read their privacy policies before providing any personal information.

  9. Grievance / Data Protection Officer

    If you have any concerns or questions regarding your data, you may contact our Grievance Officer at:
    Fidelis Plus Ltd, 71-75 Shelton Street, London, WC2H 9JQ
    Email: [email protected]

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