VoIP Integration with WhatsApp Business – A Smarter Way to Connect with Customers
Modern customers expect fast, flexible communication, and more often than not, they prefer to avoid a phone call altogether. WhatsApp has become a go-to tool for everyday messaging, with users appreciating its convenience, speed, and familiarity. For businesses, the challenge is how to harness that preference in a professional and scalable way.
At Fidelis Plus, we make it easy. By integrating WhatsApp Business Messaging with your existing VoIP system and business number, you can elevate your customer experience, improve team efficiency, and never miss an opportunity to engage.
Why WhatsApp for Business?
For many people, WhatsApp has overtaken email and phone calls as their preferred method of communication. It’s informal, quick, and puts the control in the user’s hands—they can respond in their own time, without the pressure of a phone call or the formality of a written email.
This makes it a valuable channel for customer service, sales follow-ups, and ongoing client communication, especially for SMEs, service providers, and support-driven businesses.
Professionalise Your Messaging with a Business Number
One of the key advantages of our WhatsApp integration is the ability to use your existing business telephone number. That means your customers will see messages coming from your company name—not an individual’s mobile phone. It creates a consistent, professional impression while keeping everything centralised and manageable.
Your team can send and receive messages directly from a shared browser-based application, visible across departments. This allows multiple team members to view and respond to conversations, improving response times and avoiding duplicated effort.
Add a WhatsApp Chat Widget to Your Website
If you want to capture interest at the point of highest intent while a visitor is actively browsing your website, a WhatsApp chat widget is a simple yet effective tool. When clicked, it instantly opens a conversation in WhatsApp, allowing customers to reach out without picking up the phone.
From there, messages are routed through to your shared team inbox, and the conversation is visible in real time. You can even set up automated reply templates to acknowledge messages instantly outside of office hours or route enquiries to the right team member.
Seamless Integration with VoIP for Inbound Calls
Our solution also bridges WhatsApp messaging with your VoIP system to create a smarter experience for inbound callers. For example, if a customer rings your business number and all team members are engaged, the system can play a polite message:
“We’re sorry to keep you waiting. Please continue to hold or press 1 to start a WhatsApp conversation.”
If they choose WhatsApp, a message is automatically sent to their mobile number, inviting them to chat instead. It gives customers an alternative path to reach you—without abandoning the interaction entirely.
Follow Up Missed Calls with a WhatsApp Message
Missed calls can mean missed opportunities. But with our integrated VoIP-WhatsApp solution, your team can automate a follow-up:
“We tried to call you a few minutes ago. Please reply and tell us a better time to call—or would you prefer to continue the conversation via WhatsApp?”
It’s a small gesture, but one that significantly boosts responsiveness and customer satisfaction. It also creates a written trail, reducing misunderstandings and freeing your team from constant call-backs.
A More Flexible Way to Support Customers
Whether your team is in the office or working remotely, WhatsApp messaging via your VoIP system gives everyone access to the same customer conversations. It helps reduce friction across departments, ensures smoother handovers, and supports a more unified customer service experience.
This solution is especially useful for:
- Sales teams wanting to follow up leads more quickly
- Customer support needing faster response channels
- SMEs who want to look professional without investing in bulky CRM tools
- Any business seeking a more modern, customer-centric communication approach
Easy to Set Up, Simple to Use
There’s no need for additional software or mobile apps. We’ll configure the system to work with your existing Fidelis Plus VoIP setup and provide training, so your team feels confident using it from day one.
Everything is managed through a single interface, with full visibility and control. And because it all runs from your main business number, there’s no risk of lost messages or fragmented communication across individual staff mobiles.
Ready to Modernise Your Customer Communication?
If you’re looking to improve engagement, reduce missed calls, and give your customers more choice in how they reach you, WhatsApp Business Messaging integration could be the answer.
At Fidelis Plus, we’ll help you set it up as part of your business VoIP system, ensuring it’s tailored to your needs and easy for your team to manage.
Get in touch today for friendly, expert advice or to book a free consultation with one of our team.
