At Fidelis Plus, we provide fully managed IT, communication and connectivity solutions designed to reduce complexity, improve resilience and support long-term growth. With a single accountable partner overseeing your technology environment, you gain:
Proactive IT management
Secure, resilient connectivity
Modern VoIP and communication systems
Ongoing monitoring and optimisation
Strategic technology guidance
We simplify your technology so you can focus on running your business.
Proactive, fully managed IT services including helpdesk support, system monitoring, cybersecurity, backups and infrastructure management — tailored to your business needs.
Business VoIP, cloud phone systems and secure broadband solutions designed to keep your teams connected, wherever you work from - with an uptime guarantee of 99.9%.
Discover our tailored mobile solutions for your business. Our customer-first approach ensures your organisation receives the best service and value with flexible, cost-effective business mobile contracts.
Delivering resilient, secure and future-ready technology solutions to businesses across the UK.
A modern VoIP system built for schools, enabling seamless communication while supporting safeguarding requirements.
Improve operational efficiency and elevate patient experiences with our healthcare-focused communication solutions.
Enhance client trust and streamline your finance, legal, and insurance operations with our advanced communication tools.
Enhance guest experiences and modernise operations with intelligent communication solutions.
Secure tools to enhance engagement and streamline public sector operations while boosting public engagement.
Enhance site coordination, boost safety, and streamline operations with robust, real-time communication tools for construction..
Book a conversation with our team and discover how integrated IT, communications and connectivity can simplify operations and support your growth.
Managed IT support covers the ongoing management, monitoring and optimisation of your business technology environment.
At Fidelis Plus, this typically includes:
Helpdesk support (remote and onsite where required)
Proactive system monitoring and maintenance
User support and device management
Network and infrastructure management
Cloud services support (e.g. Microsoft 365)
Backup and disaster recovery management
Cybersecurity oversight
Strategic IT guidance and planning
Rather than reacting to problems, we proactively manage your IT to reduce downtime, improve performance and support business growth.
Yes. Proactive monitoring is a core part of our managed service approach. We continuously monitor critical systems, networks and endpoints to detect issues before they impact your business.
This allows us to:
Identify performance degradation early
Apply security updates and patches promptly
Detect suspicious activity
Prevent system failures where possible
Reduce unplanned downtime
Our focus is prevention, not just resolution.
Absolutely. Modern businesses operate across multiple locations, remote environments and cloud platforms. We support:
Remote and hybrid workforces
Secure VPN and remote access setups
Cloud-based collaboration platforms
Device management for remote users
Secure mobile workforce connectivity
Our goal is to ensure your team can work securely and efficiently — wherever they are.
Cybersecurity is built into every managed service we provide.
We implement a layered security approach that typically includes:
Endpoint protection and threat detection
Firewall configuration and network security
Regular patching and vulnerability management
Secure cloud configuration
Encrypted communications
Backup and disaster recovery planning
Access control and user permissions management
We focus on reducing risk, strengthening resilience and protecting sensitive business data.
Cloud phone systems are highly reliable and engineered for continuous performance, with many providers offering service level agreements (SLAs) that guarantee uptime of 99.99% or higher. This means that your phone system is available virtually all the time, with only minutes of downtime per year.
Yes. In most cases, you can keep your existing phone numbers when moving to Fidelis Plus through a process called number porting. This allows you to switch to our cloud phone system without changing the numbers your customers, patients, or partners already know.
We manage the porting process on your behalf to ensure a smooth transition with minimal disruption. During the migration, we can also put temporary call routing in place so you don’t miss any important calls.
Porting an existing phone number typically takes 10–15 working days, depending on your current provider and the type of number being transferred.
Once we receive the completed porting paperwork, we handle the process end-to-end and keep you informed at every stage. We’ll also agree a porting date in advance and can put temporary call routing in place to ensure you continue receiving calls during the transition.
While most ports complete within the standard timeframe, more complex setups or multi-number transfers may take slightly longer. Our team will confirm timescales upfront and work with you to ensure a smooth, disruption-free migration.
If your internet connection goes down, your phone service doesn’t have to stop. Fidelis Plus cloud phone systems are designed with built-in resilience to keep you reachable.
Calls can be automatically redirected to alternative destinations such as:
This ensures important calls are still answered, even during an outage.
For added protection, we can also implement backup connectivity options, such as 4G/5G failover, to maintain service until your primary connection is restored. Once your internet is back online, the system automatically returns to normal operation, with no manual intervention required.
This approach helps ensure business continuity and minimises disruption to customers, patients, and callers.
