In today’s schools, efficiency and communication are closely intertwined. From managing attendance calls to updating student records, administrative teams rely on quick, reliable tools to stay organised. That’s why many schools using Arbor MIS are now choosing to integrate it with their VoIP phone system creating a smarter, faster, and more connected way to handle daily communication.
This blog explores how Fidelis Plus’s VoIP and Arbor integration helps schools reduce admin time, improve accuracy, and deliver a better experience for both staff and parents.
School offices are often the busiest part of the day-to-day operation, especially during the morning rush when absence calls come flooding in. Without the right tools, administrators must manually answer calls, identify parents, and record absences in Arbor, often switching between screens and phone systems.
Not only does this slow the process, but it also increases the risk of missed updates or incorrect data entry.
That’s where the Fidelis Plus VoIP and Arbor integration makes a real difference.
With the VoIP integration, incoming calls are automatically identified and linked to the corresponding Arbor student profile. When a parent calls, the system instantly “screen pops” their details on your desktop, displaying the right student record in real time.
This means:
No more manual searching for contact details.
Faster, more personalised communication with parents.
Reduced time spent switching between phone systems and the MIS.
For busy school administrators, these small efficiencies add up to major time savings over the course of a week.
Each call made or received through the Fidelis Plus VoIP system is automatically logged back into Arbor. This creates a clear, auditable trail of communication without requiring staff to manually update records.
It’s particularly useful for:
Tracking attendance-related conversations.
Monitoring follow-ups and safeguarding information.
Keeping all communication data consistent across departments.
By removing manual data entry, schools can ensure better record accuracy while freeing up staff for higher-value work.
With Rapid Attendance Logging, the school office can handle absence reporting in seconds. When parents call to report an absence, the system links directly to Arbor’s attendance interface, allowing staff to record the absence in under 30 seconds.
This not only saves time but also ensures the attendance register is updated almost instantly — reducing the need for manual follow-up or data reconciliation later in the day.
One of the most powerful features of the Fidelis Plus and Arbor integration is AI Absence Handling. When parents leave a voicemail, the system can automatically interpret and process the message, updating attendance records within Arbor accordingly.
This feature:
Reduces the administrative workload for attendance officers.
Ensures no absence message is missed or misheard.
Speeds up the process of marking registers and identifying unreported absences.
For larger schools handling hundreds of daily calls, this automation can save hours every week, allowing staff to focus on student wellbeing and engagement rather than manual admin.
Parents increasingly expect efficient, modern communication from schools. The integration between Fidelis Plus VoIP and Arbor MIS ensures that every call is handled promptly and professionally, with accurate records maintained behind the scenes.
Schools benefit from:
Shorter call handling times.
Improved consistency in communication.
Fewer missed or duplicated messages.
The result is a smoother experience for parents and a more efficient workflow for school staff.
At Fidelis Plus, we believe technology should simplify your school’s communication — not complicate it. Our VoIP systems are designed specifically for educational environments, combining reliability, flexibility, and compliance with integration-ready capabilities such as Arbor.
From installation to ongoing support, we ensure your communication tools work seamlessly with your MIS, helping your team stay connected and in control.
f your school uses Arbor MIS and you’d like to streamline communication, attendance logging, and parent interaction, our School VoIP package and Arbor integration is designed for you.
Get in touch with the Fidelis Plus team for expert advice or to arrange a free demonstration of how this integration can transform your school’s communication.
